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Strengthen Your Customer Relationships
Keep your customers happy by showing them you understand their needs and concerns. Our Advanced Contact Center Solution enables you to do just that. With the ability to record calls so you remember exactly who said what, multiple auto-attendants so you never miss calls, and routing to the agent best able to solve problems, we make you look good. Customers are willing to pay extra to do business with a company featuring excellent customer service. Now that can be you!
Advanced Contact Center Features
By always answering customer calls promptly and routing calls to the right agent with the right information on the very first call, your customers will be happy. Your staff will also gain in productivity since the information they need will be easily accessible no matter where they are. Here are just some of the features our plan includes:
- Auto attendants
- Unlimited call queues
- Skills-Based Routing
- Call Alerts
- Automatic Call Distribution
- View Agent Status
- Agent Call Recording
- Real-time Queue Stats
- Agent Hot Desk
- Call Recording
- CRM Integration
- Graphical Queue Reports